Last updated June 12, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Printful, Inc.

Attn: Returns

RMA #

11201 Ed Brown Rd  

Charlotte, NC 28273  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned: 

•     Items that show signs of use.   
•     Disposable Items such as stickers   
•     Masks   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

•        In regards to TrickStrong RX, users may simply unsubscribe to avoid paying for future months using the form under ‘My Account’.  Refunds for the month the user is currently subscribed in will not be processed. 
    

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

[email protected]